Frequently asked question
We know how important trust is when it comes to your money—and we’ve built our entire model around protecting it.
To ensure your investment is secure, we've partnered with leading financial institutions who play clearly defined, independent roles. FBNQuest Trustees is appointed as the custodian manager, responsible for managing the investment portfolio strictly in line with a legally binding trust agreement. On the other hand, ARM Trustees acts as the independent trustee, escrowing title documents and share certificates to ensure full regulatory compliance and safeguard your interests.
This structure isn’t just for show—it’s designed to eliminate conflicts of interest and give you peace of mind. Your investment is also tied to real, verifiable projects through our fractional ownership model, giving you affordable access to high-quality opportunities without taking unnecessary risks.
In Rwanda, we maintain the same standards through trusted partnerships with Bank of Kigali and BK Capital Ltd, who play equivalent roles in protecting your assets.
This is how we ensure transparency, accountability, and real value—every step of the way.
- Yes. Citisquare Africa was designed for busy people like you—professionals juggling work, family, and life. We take the guesswork out of investing with clear guidance, simple steps, and ongoing support so you’re never left to figure it out alone.
- Citisquare identifies and rigorously vets high-potential real estate projects
- Our independent trustee (ARM) secures all legal documentation and title management
- Property value is segmented into smaller, affordable investment units
- Investors can purchase one or multiple units based on their budget
- Co-owners receive returns proportional to their investment (rental income or sale proceeds)
This model lowers entry barriers, diversifies investment risk, and creates accessible wealth-building opportunities that were previously available only to high-net-worth individuals.
- We understand your caution. That’s why we prioritize transparency, legally backed ownership structures, and real assets you can verify. Every investment is registered and traceable, with clear documentation to give you peace of mind.
- Economic Empowerment: Our fractional investment platform creates jobs, builds financial literacy, and enables wealth creation for underserved communities
- Environmental Sustainability: We implement eco-friendly practices in all real estate developments and promote sustainable tourism initiatives
- Health & Well-being: Our wellness programs directly address SDG 3 by tackling workplace burnout and mental health challenges
- Gender Equality: We emphasize supporting women professionals who are disproportionately affected by workplace burnout
- Partnerships for Development: We collaborate with governments, development organizations, and wellness experts to maximize positive impacts across Africa
- With us, you don’t just “contribute”—you own. Whether you’re investing individually or through co-ownership, you receive legal proof of ownership tied to a real, physical asset. You’re not funding a promise—you’re building a portfolio.
- Absolutely. That’s one of the biggest advantages. Our model allows you to invest in income-generating assets without daily involvement. Your job keeps going. So does your money—quietly working in the background.
- Not at all. We break everything down for you in simple, human language—no jargon, no pressure. Whether it’s your first investment or your fifth, we walk you through each step so you feel confident and in control.
- We know that financial stress is deeply tied to mental and emotional well-being. That’s why we offer holistic wellness experiences—like retreats, resources, and our Colours of Well-being program—to help you restore balance and peace while you build wealth.
- Yes. We follow strict legal and compliance frameworks, and all properties and projects are secured with thorough due diligence. Your investment is documented, your ownership is legal, and your journey is handled with integrity.
- We offer structured exit options depending on the type of investment. Whether you want to sell your stake or transition your funds, we guide you through a clear, transparent process—no confusion, no hidden terms.
- Yes. Every asset you own with us can be passed down—legally. Whether it’s a property or an investment stake, we help you create wealth that lives beyond you and contributes to your legacy.
- Returns vary depending on the project—some pay out monthly, quarterly, or annually. What’s consistent is our commitment to ensuring you understand the risk, potential reward, and structure before you invest.
- Our flagship experience, The Colours of Well-being, runs a few times a year, and we send regular updates to help you plan. We also provide continuous resources and support to keep you connected in between.
The event was very colorful, well organized, I learnt a lot from, and still hoping to learn more, and not just learning but putting it in practice.